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Dispute Resolution Policy | PAYPORTO
At Payporto, we're committed to providing prompt, fair, and transparent resolution for all transaction disputes. Our comprehensive policy, powered by Chargeblast technology, protects both merchants and customers while following international best practices for financial services.
Who This Policy Covers
User Coverage
This policy applies to all Payporto users, including individual customers, business clients, and integrated merchants utilizing our platform for transactions.
Whether you're processing payments through our direct services or via our partner platforms, the same protection standards apply across all Payporto-facilitated transactions.
Dispute Types
Our resolution framework addresses a comprehensive range of dispute scenarios to ensure complete protection:
  • Chargebacks from card issuers
  • Unauthorized transaction claims
  • Fraud allegations
  • Payment reversals
  • Service or product disputes
Preventing Disputes Before They Happen
Proactive Monitoring
Chargeblast's advanced system continuously analyzes transaction patterns to identify potential fraud before disputes occur, triggering automatic alerts when suspicious activity is detected.
Enhanced Authentication
Multi-factor verification and advanced identity confirmation significantly reduce the risk of unauthorized transactions and subsequent chargebacks.
Merchant Education
We provide comprehensive guidance on transaction documentation, shipping confirmation, and customer communication best practices to prevent disputes from arising.
Real-Time Alerts
Instant notifications allow both merchants and customers to address potential issues before they escalate to formal disputes.
How We Handle Disputes
Dispute Initiation
Customers can easily submit disputes through their Payporto dashboard or by contacting our support team with initial details of the issue.
Evidence Collection
Both parties submit relevant documentation including transaction records, communications, and proof of delivery or service. Chargeblast assists with proper evidence formatting.
Investigation Process
Our team conducts a thorough review within 10 business days, providing regular updates to all involved parties. Interim resolutions may be implemented based on preliminary findings.
Resolution & Appeal
Final decisions are communicated in writing with detailed explanations. If either party disagrees with the outcome, the case can be escalated to third-party mediation for further review.